Tuesday, July 19, 2011

Give More Ka-Pow With the Power of Wow!

Conventional wisdom and practice suggests that we ‘catch people doing wrong’. That’s right – pounce on them when they commit errors, err, and live their erroneous ways. Right?

There are ways. Seek the road that leads to your results, or take the road less travelled. Blame and shame, are two ways; proclaim and name, are another two ways. One empowers, while the other robs you of your enthusiasm, motivation and eagerness to perform better.

How do we empower people? Empower means ‘to give power’. How much empowerment have you given lately? Empowerment requires that we give up part of our authority and still retain the responsibility. We do not absolve ourselves of the responsibility – comes with the title and role.

Do like what two-time cancer survivor, Sean Swarner did – empower yourself through others!

Perhaps, encourage others through their performance may be just as useful. Here are several ways to do it:

1)    Write a recognition note with a specific example (evidence of feedback).
2)    Post a story of what your team did well on your company’s intranet. Most intranet portals are under-utilised and, predictably, become digital white horses through time. Apply positive Facebook enthusiasm when you post.
3)    Submit a report of the success story in your corporate newsletter; twist your editor’s arm to get the story in. Make a pitch for space. Print newsletters have a certain permanence that online versions don’t.
4)    Spread a success story over the social media platform: tweet, blog, or submit a Facebook announcement.
5)    Give a WOW-cher (voucher) today! That is a special note that announces to the person what you appreciate about them. Allow them to trade that note for a gift.
6)    Re-gift. Give somebody a present of an unused item (not things you intend to toss out). Avoid returning them their gift to you.

The downside of a lack of recognition extends to former-champions and national sports athletes who have been ignored after injury prematurely ended their career.

Leadership Lesson: Take care of others who have provided and assisted, in our past. Be grateful for small things. No small gesture of kindness is too small to be ignored. Demonstrate your sense of gratitude to another person.

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