Saturday, December 10, 2011
Your Finishing Pose
Monday, October 10, 2011
Aloha Days in Kona in October: The Ironman World Championships
Thursday, October 15, 2009
Living Up to Expectations
Service fails when we do not meet our customer’s expectations. Thus, we learn about how to ‘under-promise, and over-deliver’. I believe that most customers (including ourselves) already know of this strategy, where we are short-changed as a customer, so that we can we be over-charged eventually. Talk about uneven compromises!
For the defending champion, Craig ‘Crowie’ Alexander (AUS) winning twice in a row must be heady with excitement and euphoria (as far as I can imagine). Chrissy Wellington (UK), not only successfully defended her title for the second time, she also broke the long-standing course record (by one minute) set by her predecessor, Paula Newby-Fraser. Interestingly, several male professionals did not expect the superlative English triathlete to overtake them during the race. Chrissy needed a boost of motivation, so she went after the boys. I am sure that they were not expecting that!
For those professional who did not win, or make it to the top-3 positions, how do they feel? Do you think that they felt that they had disappointed their fans? Did they feel terrible because they did not meet expectations? I believe that to some extent, they did as professionals have a degree of obligation to their sponsors, family, fans, and themselves. This included former-world champions who wanted another shot at glory. To win once at Kona makes you a great athlete; to win twice, that makes you a legend. Some legends attempted a hat trick, and who can fault them for their enormous efforts on mercilessly hot day.
20-year-old, Rudy Garcia-Tolson (of Bloomington, California) did not meet the 9.5 hours deadline to complete his ride. To be fair, he is a double-amputee, above the knees, and he ran purely on his gluteal muscles (buttocks). He was severely disadvantaged, yet he made enormous ground by completing the 180km of sheer heat and harsh side-winds of Kona-Kailua, Hawaii. Kudos to Rudy for showing courage and true grit! In 2007, Scott Rigsby became the first double leg amputee to finish the Ironman. Both Rudy and Rudy have relentless determination and fiery willpower to attempt such a challenge, and boldy defy expectation. They defied (the odds) and defined who they are.
Congratulations to entrepreneur, Mitch Thrower for his 18th Ironman finish! [Sigh]. I have my work cut out for me.